From Data to Decisions: Activeo and XEBO.ai Redefine Experience Management in APAC

SINGAPORE and KUALA LUMPUR, Malaysia, Aug. 5, 2025 /PRNewswire/ -- Activeo, a leading customer experience (CX) consultancy and system integrator, today announced a strategic partnership with XEBO.ai, a global pioneer in AI-powered Experience Management. The agreement positions Activeo as the exclusive reseller of XEBO.ai in Singapore and Malaysia, laying the foundation for smarter, faster, and more localised feedback-to-action cycles across enterprises in the region.

From Feedback Fatigue to Experience Intelligence

As customer expectations surge and experience ecosystems grow more complex, enterprises are drowning in data but starving for insights. Across APAC, many struggle to unify fragmented Voice of Customer (VoC) programs, close feedback loops at scale, and act on employee sentiment in real time.

This partnership between Activeo and XEBO.ai directly addresses those challenges, offering organisations a smarter, more agile approach to experience management. By combining XEBO.ai's AI-first platform with Activeo's local delivery and consulting strength, enterprises can finally bridge the gap between what customers say and what businesses do.

Together, the two companies will enable organisations to:

Unlock next-generation insights with AI-powered VoC analytics, surfacing real-time trends and sentiment across channels. Accelerate time to value through local implementation and integration support delivered by Activeo's regional consultants. Drive action at scale with unified dashboards that consolidate customer and employee feedback into measurable business outcomes. Build trust through localisation by combining XEBO.ai's scalable tech with Activeo's in-depth knowledge of cultural, regulatory, and operational nuances in APAC.

A Shared Commitment to Turning Insights into Impact Across APAC

"This isn't just a reseller agreement, it's a strategic alignment that amplifies our CX vision across the region," said Jonathan Mondon, Head of Enterprise at Activeo. "In a landscape where enterprises are overwhelmed by feedback but under-equipped to act on it, we are enabling a shift from passive data collection to proactive experience intelligence. By combining our delivery strength with XEBO.ai's AI-first platform, we are empowering clients to operationalise feedback in ways that truly move the needle, across both customer and employee journeys."

"Partnering with Activeo marks a pivotal step in our mission to elevate customer experience in Southeast Asia," said Yash Sultania, Co-Founder & CEO at XEBO.ai. "By combining our AI-powered platform with Activeo's deep regional expertise, we're enabling brands in Malaysia and Singapore to truly listen, understand, and act with empathy at every touchpoint."

Looking ahead, both companies plan to explore further collaboration opportunities, including expanded geographic coverage and deeper technology integrations. As AI adoption accelerates and customer expectations rise, this partnership sets a strong foundation for enterprise transformation anchored in trust, local insight, and measurable business outcomes.

About Activeo

Activeo empowers organisations across APAC and globally to transform customer experiences and accelerate digital innovation. As impartial system integrators with more than 12 years of deep consulting expertise and 300+ successful projects, Activeo supports enterprise and government clients with a holistic blend of solutions across CX, Customer Engagement, Digital Workplace, IT Consulting, and Customer Data. We handpick the best technologies aligned with your business objectives, guaranteeing future-resilient solutions with minimal vendor constraints.

About XEBO.ai

XEBO.ai offers an AI-powered Experience Management platform that enhances customer and employee experiences across every touchpoint. Trusted by brands like BMW, Bupa Arabia, and VISA, it unifies feedback, reduces churn, and delivers insights through digital research and global audience panels. Serving industries such as banking, healthcare, and e-commerce, XEBO.ai turns data into action — and detractors into promoters.